Use patient feedback to improve experiences

Capture patient feedback directly to kick-start your service recovery process with insights into what’s working and where you can improve.

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Improve your recovery process

  • Secure patient information with heightened security features, including redacted text.
  • Display data from multiple modules customized for different user roles and scopes.
  • Respond to grievances with automated form letters to efficiently communicate with patients and close files.

Get access to the right information

  • Capture patient feedback with customizable intelligent forms integrated within your organization’s website.
  • Reduce errors by linking your ADT, EHR and other systems to auto-populate fields.
  • Set up custom alerts for new files, grievances and readmissions.

Make patient safety a priority

  • Encourage reporting and communicate its impact across your entire organization.
  • Use automatic reminders to inform users when files are nearing their due date or are overdue.
  • See feedback file summaries, assign follow-up, receive alerts and access tasks from your phone or tablet.

Inform critical decisions

  • Keep executives, staff and other stakeholders up to date on patient trends.
  • Use the DIY report builder to analyze your data, identify outliers and drill down on trends.
  • Share continuous success and quality outcomes from your initiatives with all members of your organization.

Start your patient safety journey

Join thousands of healthcare organisations around the world who are changing the future of healthcare.